FAQ
Find answers to common questions about our business and services.
What is Technology Success?
Help with navigating technology in a complex world where technology is increasingly at the center of your business.
How will my business benefit from managed IT services?
Proactive managed IT services can prevent business interruptions, reduce your security risks, provide a predictable IT budget, and help you do more with the technology you have. To learn more, read about our services and our approach.
How long has Stepping Forward been in business?
Stepping Forward Technology has been in business since 2006. We serve Colorado Springs and the Front Range Region including Pueblo, Woodland Park, and Denver.
Have you worked with a business like mine before?
Stepping Forward has worked with for-profit and non-profit businesses, long established companies and start-ups, medium businesses with 100 employees and small businesses with a handful of workers.
Can you help my business keep medical data secure?
Yes, we can help protect e-PHI from internal and external threats, provide 24/7 access to e-PHI data, and prevent catastrophic downtime or loss of data.
Do you provide IT support for Mac?
Yes, we support Mac and Apple products and dual platform businesses.
What hours is the Helpdesk available?
The Helpdesk is available Monday to Friday 8 a.m. – 5 p.m. MST.
What should I do if I have a problem after hours?
Call 719-302-2808. After hours calls are sent to our on-call technician.