Prevent IT problems before they start
What’s better than a quick fix to your IT problems? No problems at all! By planning ahead and being ready for issues before they arise, we can save you time, money, and frustration.
Ask yourself
How much would an hour of downtime cost in payroll?
IT problems cost you more in productivity than they cost us to fix. Payroll accounts for nearly 70% of all expenses for your business. That means employee productivity has a significant effect on your profits.
Ask yourself
Could a disgruntled employee destroy my business?
Ask yourself
Am I prepared to replace aging equipment?
Technology issues threaten vital business assets and processes. Trying to repair the damage after the fact will always cost more than putting proper measures in place up front. The most expensive piece of equipment is the one you have to buy right now because your old gear broke.
A different kind of technology partner
Personalized
We take the time to understand your industry, goals, obstacles, and core values.
Forward thinking
We help you build a technology roadmap for your company’s future.
Exceptional support
We provide responsive onsite and remote support.
Goal-oriented
We identify and implement the right solutions for your business goals.
Centralized services
We centrally manage your IT systems, creating a positive experience for your team.
Local team
We are a 100% local service team based in Colorado Springs
Frequently Asked Questions
How long have you been in business?
Stepping Forward Technology has been in business since 2006. We serve Colorado Springs and the Front Range Region including Pueblo, Woodland Park, and Denver.
What types of businesses do you serve?
Much of our work involves improving operational efficiencies. Many of our clients are in manufacturing, medical, financial, and government industries. We have clients with 500 employees and with a couple dozen. Any company focused on growth or driving efficiencies is a good fit for our services.
What's your approach to cybersecurity?
Generally, we adhere to the Center of Information Security (CIS) controls as our standard. By following Implementation Group 1 (IG1), we’re able to mitigate 80-85% of cyber risks known in the world. We recommend a full security audit at least twice per year. Every package we offer includes cybersecurity training for employees and personnel.
Can you help keep medical data secure?
Yes, we can help protect e-PHI from internal and external threats, provide 24/7 access to e-PHI data, and prevent catastrophic downtime or loss of data.
What is included in your service agreement?
Our agreements are all-inclusive, with all tools in your environment, Helpdesk support, best-practice standards, and strategic planning.
What is your response time on service requests?
More important than an initial response time, we are able to fully resolve more than 75% of issues within the same day.
What hours is the Helpdesk available?
The Helpdesk is available Monday to Friday 7:30 a.m. – 5 p.m. MT.
What should I do if I have a problem after hours?
Call 719-302-2808. After hours calls are sent to our on-call technician.
