IT Support and Help Desk Services in Colorado Springs

(function () { // ============ CONFIG: set these before going live ============ var CONFIG = { bookingUrl: 'https://steppingforward.tech/chat-with-matt/', // assessment booking page vcioUrl: 'https://steppingforward.tech/vcio-services-in-colorado-springs/', // vCIO / Strategic IT Consulting page pricingUrl: 'https://steppingforward.tech/pricing/', leadEndpoint: '' // optional: POST URL for captured emails. '' = confirm only. }; // ============ THE FOUR PROVIDER LEVELS (must match the pricing page) ============ var LEVELS = { 1: { name: 'Tools-First IT', price: '$100 to $140 /user', sub: 'Built around software', short: 'Tools-First' }, 2: { name: 'Help Desk IT', price: '$140 to $175 /user', sub: 'Built around response', short: 'Help Desk' }, 3: { name: 'Advisory IT', price: '$175 to $200 /user', sub: 'Built around advice', short: 'Advisory' }, 4: { name: 'Business-Aligned IT', price: '$200 to $250+ /user', sub: 'Built around outcomes', short: 'Business-Aligned' } }; // ============ DIAGNOSTIC QUESTIONS (scored 1 = Level 1 ... 4 = Level 4) ============ // Each carries a "gap" (shown when scored 1-2) and a "good" (what Level 4 looks like). var QUESTIONS = [ { text: "When something goes wrong with your technology, how does it usually get handled?", options: [ { label: "We notice it first and call for help", score: 1 }, { label: "Our provider usually catches it, but not always", score: 2 }, { label: "It is caught and fixed before it affects us, most of the time", score: 3 }, { label: "It rarely happens, because issues are prevented before they start", score: 4 } ], gap: "Problems find you before your provider does. That is the defining trait of tools-first support.", good: "Issues are caught by monitoring and handled before your staff feel them. Detection is verified, not assumed." }, { text: "How often do the same IT problems keep coming back?", options: [ { label: "All the time, we see the same issues repeatedly", score: 1 }, { label: "Fairly often", score: 2 }, { label: "Occasionally", score: 3 }, { label: "Rarely, problems get fixed at the root", score: 4 } ], gap: "The same problems keep returning, which means they are being closed, not eliminated. They will keep costing you until someone's job is making them stop.", good: "A weekly review asks one question of every repeat issue: what change makes this never happen again?" }, { text: "Do you get clear, regular reports on the health of your technology?", options: [ { label: "No, we hear from IT only when something breaks", score: 1 }, { label: "Sometimes, but it is hard to follow", score: 2 }, { label: "Occasionally, in plain terms", score: 3 }, { label: "Yes, regularly and in language we understand", score: 4 } ], gap: "You have little visibility into your technology's health. It is hard to trust what you cannot see.", good: "A monthly executive summary in plain language that leadership can read in five minutes." }, { text: "How often does your provider meet with leadership about where technology is going, not what broke?", options: [ { label: "Never, we only talk when something breaks", score: 1 }, { label: "Occasionally, when we ask for it", score: 2 }, { label: "Regularly, with a roadmap", score: 3 }, { label: "Regularly, tied to budget, with decisions tracked to done", score: 4 } ], gap: "Technology has no seat at your planning table, so decisions get made ticket by ticket.", good: "Agenda-driven business reviews with a living roadmap and budget input tied to your fiscal year." }, { text: "When your provider recommends an improvement, what happens next?", options: [ { label: "They rarely recommend anything", score: 1 }, { label: "We get a quote, then it usually stalls", score: 2 }, { label: "It goes on a list we revisit sometimes", score: 3 }, { label: "It gets an owner and a priority, and is tracked until done", score: 4 } ], gap: "Recommendations stall between 'someone said it' and 'it got done.' That gap is where risk lives, and it is the signature weakness of advice bolted onto a reactive engine.", good: "Every finding enters a tracked register with an owner, a priority, and a status reviewed monthly." }, { text: "Who owns your security posture?", options: [ { label: "Antivirus is installed, that's about it", score: 1 }, { label: "Our provider responds to alerts when they fire", score: 2 }, { label: "We get periodic security reviews and recommendations", score: 3 }, { label: "A named security lead, working to a framework, with findings tracked to done", score: 4 } ], gap: "Security is a product that got installed, not a posture that gets owned.", good: "A named security lead working to an industry framework, with remediation tracked to done. Ours is an in-house CISO." }, { text: "Does prevention work on your technology have scheduled, protected time each month?", options: [ { label: "No, things get attention only when they break", score: 1 }, { label: "It happens when things are quiet, which is rarely", score: 2 }, { label: "Some time is set aside, informally", score: 3 }, { label: "Yes, dedicated time is scheduled and protected", score: 4 } ], gap: "Prevention has no protected time in your environment. Without scheduled hours, proactive is a best effort, and the fire always wins.", good: "Reserved prevention time that never gets bumped. Ours: one engineer, one full day, every month, only your environment." }, { text: "How do technology replacements usually show up?", options: [ { label: "As emergencies, when something dies", score: 1 }, { label: "As surprise quotes we didn't plan for", score: 2 }, { label: "We have a rough sense of what's aging", score: 3 }, { label: "On a plan and a budget, years ahead", score: 4 } ], gap: "Replacements arrive as emergencies, and emergencies always cost more than plans.", good: "Lifecycle and end-of-life sit on a plan and a budget, years before failure." } ]; // ============ OPTIONAL PRICE QUESTION (asked last, skippable) ============ var PRICE_Q = { text: "Roughly what do you pay per user, per month, for IT support today?", hint: "Optional. Answering lets us show whether your price matches your service level. Your answer stays in your browser.", options: [ { label: "Under $100", band: 1 }, { label: "$100 to $140", band: 1 }, { label: "$140 to $175", band: 2 }, { label: "$175 to $200", band: 3 }, { label: "$200 to $250", band: 4 }, { label: "Over $250", band: 4 }, { label: "Not sure", band: 0 } ] }; // ============ RESULT COPY PER LEVEL ============ var TIERS = { 1: { desc: "Your IT support is built around software, not people. Monitoring and patching run on autopilot, and help arrives after problems find you. This model genuinely fits organizations that barely depend on technology. If your work stops when technology stops, you have outgrown it.", ctaLabel: "Book a Proactive IT Assessment", ctaLine: "We will compare your environment to The Proactive Standard, item by item, and show you exactly what a Business-Aligned partnership would change first.", showVcio: false }, 2: { desc: "You have responsive people who fix things fast, and that is worth something. But the engine underneath is reactive: nobody's job is making problems stop, so the same issues keep returning. Fast fixes feel like good service until you count the repeats.", ctaLabel: "Book a Proactive IT Assessment", ctaLine: "We will compare your environment to The Proactive Standard and show you which recurring problems a prevention structure would eliminate first.", showVcio: false }, 3: { desc: "You are getting real strategy conversations: meetings, a roadmap, recommendations. The gap is structural. The delivery engine underneath is still reactive, so recommendations compete with emergencies, and good advice ages out before it becomes completed work.", ctaLabel: "Book a Proactive IT Assessment", ctaLine: "We will compare your environment to The Proactive Standard and show you exactly where good advice is stalling short of done.", showVcio: true }, 4: { desc: "Your provider is built around outcomes: prevention has protected time, security has an owner, recommendations get tracked to done, and technology shows up in budget planning. That is rare, and worth keeping. The job now is verifying it stays true.", ctaLabel: "Book a Strategy Conversation", ctaLine: "Worst case, you confirm what you have. We will pressure-test the foundation and compare it to The Proactive Standard.", showVcio: true } }; var MAX_SCORE = QUESTIONS.length * 4; // 32 function levelForScore(total) { if (total <= 13) return 1; if (total <= 19) return 2; if (total <= 26) return 3; return 4; } // ============ STATE ============ var card = document.getElementById('sfc-card'); var TOTAL_STEPS = QUESTIONS.length + 1; // diagnostics + optional price step var state = { step: 'intro', answers: [], payBand: null, advancing: false }; function esc(s) { return String(s).replace(/&/g,'&').replace(//g,'>'); } function focusEl(id) { var el = document.getElementById(id); if (el) { el.setAttribute('tabindex', '-1'); el.focus({ preventScroll: false }); } } function render() { if (state.step === 'intro') return renderIntro(); if (state.step === 'price') return renderPrice(); if (state.step === 'result') return renderResult(); return renderQuestion(state.step); } function renderIntro() { card.innerHTML = '

The 2-Minute IT Check

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What level of IT partner do you have?

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8 quick questions, 1 optional. No call required.

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Your answers stay in your browser. Nothing is sent unless you ask for the written report at the end.

' + 'Start the check'; document.getElementById('sfc-start').addEventListener('click', function () { state.step = 0; render(); }); } function renderQuestion(i) { var q = QUESTIONS[i]; var pct = ((i + 1) / TOTAL_STEPS) * 100; var selectedScore = state.answers[i] ? state.answers[i].score : null; var opts = q.options.map(function (o) { var sel = (selectedScore === o.score) ? ' is-selected' : ''; return '' + '' + '' + esc(o.label) + '' + ''; }).join(''); card.innerHTML = '' + '' + '

' + esc(q.text) + '

' + ''; requestAnimationFrame(function () { var fill = document.getElementById('sfc-fill'); if (fill) fill.style.width = pct + '%'; }); focusEl('sfc-q'); document.getElementById('sfc-back').addEventListener('click', function () { if (state.advancing) return; if (i === 0) { state.step = 'intro'; } else { state.step = i - 1; } render(); }); var optionEls = card.querySelectorAll('.sfc-option'); optionEls.forEach(function (el) { el.addEventListener('click', function () { if (state.advancing) return; state.advancing = true; var score = parseInt(el.getAttribute('data-score'), 10); state.answers[i] = { score: score, qi: i }; optionEls.forEach(function (e) { e.classList.remove('is-selected'); }); el.classList.add('is-selected'); setTimeout(function () { state.advancing = false; if (i + 1 < QUESTIONS.length) { state.step = i + 1; } else { state.step = 'price'; } render(); }, 260); }); }); } function renderPrice() { var pct = 100; var selectedBand = state.payBand; var opts = PRICE_Q.options.map(function (o, idx) { var sel = (selectedBand !== null && selectedBand === o.band && state.payLabel === o.label) ? ' is-selected' : ''; return '' + '' + '' + esc(o.label) + '' + ''; }).join(''); card.innerHTML = '' + '' + '

' + esc(PRICE_Q.text) + '

' + '

' + esc(PRICE_Q.hint) + '

' + '' + 'Skip and see my result'; requestAnimationFrame(function () { var fill = document.getElementById('sfc-fill'); if (fill) fill.style.width = pct + '%'; }); focusEl('sfc-q'); document.getElementById('sfc-back').addEventListener('click', function () { if (state.advancing) return; state.step = QUESTIONS.length - 1; render(); }); document.getElementById('sfc-skip').addEventListener('click', function () { state.payBand = 0; state.payLabel = ''; state.step = 'result'; render(); }); var optionEls = card.querySelectorAll('.sfc-option'); optionEls.forEach(function (el) { el.addEventListener('click', function () { if (state.advancing) return; state.advancing = true; state.payBand = parseInt(el.getAttribute('data-band'), 10); state.payLabel = el.getAttribute('data-label'); optionEls.forEach(function (e) { e.classList.remove('is-selected'); }); el.classList.add('is-selected'); setTimeout(function () { state.advancing = false; state.step = 'result'; render(); }, 260); }); }); } function priceCallout(diagLevel) { var band = state.payBand; if (!band) return ''; // skipped, "not sure", or unanswered var h, p; if (band > diagLevel) { h = 'Price vs service gap'; p = 'You appear to be paying Level ' + band + ' prices (' + LEVELS[band].price + ') for Level ' + diagLevel + ' (' + LEVELS[diagLevel].short + ') service. That gap is worth a conversation, with us or with your current provider.'; } else if (band === diagLevel) { h = 'Price matches service'; p = 'Your price and your service level line up at Level ' + diagLevel + '. The real question is whether Level ' + diagLevel + ' matches what your business needs.'; } else { h = 'You may be getting a deal'; p = 'You appear to be getting Level ' + diagLevel + ' service at Level ' + band + ' prices. That is rare. It is worth verifying the structure behind it is real and sustainable, not luck.'; } return ''; } function renderResult() { var total = state.answers.reduce(function (sum, a) { return sum + (a ? a.score : 0); }, 0); var lvl = levelForScore(total); var tier = TIERS[lvl]; // ladder rendered top (Level 4) to bottom (Level 1), with price ranges var ladder = [4, 3, 2, 1].map(function (n) { var here = (n === lvl); return ''; }).join(''); // gaps = answered dimensions scoring <= 2, lowest first, up to 3 var gapItems = state.answers .filter(function (a) { return a && a.score 0) { gapsBlock = '

Where your biggest gaps are

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' + gapItems.map(function (q) { return '
• ' + '
  !' + esc(q.gap) + '
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  Level 4 looks like' + esc(q.good) + '
  ' + '
'; }).join('') + '

'; } else { gapsBlock = ''; } var vcioLink = tier.showVcio ? 'Or explore our vCIO and strategy work' : ''; card.innerHTML = '

Your result

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Your IT support is operating at Level ' + lvl + ': ' + LEVELS[lvl].name + '

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Score: ' + total + ' of ' + MAX_SCORE + ' · Level ' + lvl + ' typically costs ' + LEVELS[lvl].price + '

' + '

' + esc(tier.desc) + '

' + priceCallout(lvl) + '' + gapsBlock + '' + 'Retake the check'; focusEl('sfc-tier-h'); document.getElementById('sfc-retake').addEventListener('click', function () { state = { step: 'intro', answers: [], payBand: null, advancing: false }; render(); }); var sendBtn = document.getElementById('sfc-send'); var emailEl = document.getElementById('sfc-email'); var note = document.getElementById('sfc-note'); function doSend() { var hp = document.getElementById('sfc-hp'); if (hp && hp.value) return; // honeypot filled = bot; drop silently var val = (emailEl.value || '').trim(); var ok = /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(val); note.classList.remove('is-error', 'is-ok'); if (!ok) { note.textContent = 'Enter a valid email address.'; note.classList.add('is-error'); emailEl.focus(); return; } submitLead(val, { level: lvl, levelName: LEVELS[lvl].name, score: total, maxScore: MAX_SCORE, statedPriceBand: state.payLabel || 'not provided', answers: state.answers.map(function (a) { var q = QUESTIONS[a.qi]; var opt = q.options.filter(function (o) { return o.score === a.score; })[0]; return { question: q.text, answer: opt ? opt.label : '', score: a.score }; }) }); note.textContent = 'On its way. We will send your gap report to ' + val + '.'; note.classList.add('is-ok'); sendBtn.disabled = true; emailEl.disabled = true; } sendBtn.addEventListener('click', doSend); emailEl.addEventListener('keydown', function (e) { if (e.key === 'Enter') { e.preventDefault(); doSend(); } }); } // Wire this to your CRM / email tool / webhook. If CONFIG.leadEndpoint is empty, // the form simply confirms on screen and the lead is logged to the console. function submitLead(email, results) { var payload = { email: email, results: results, source: 'two-minute-it-level-check', page: (typeof location !== 'undefined' ? location.href : ''), submittedAt: new Date().toISOString() }; if (CONFIG.leadEndpoint) { try { fetch(CONFIG.leadEndpoint, { method: 'POST', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify(payload) }); } catch (e) { /* fail quietly; user already sees confirmation */ } } else { console.log('[IT Level Check] lead captured:', payload); } } render(); })();